FlexoBPM

Industry: Telecom.
Process: Operational network management.
Key Benefits: User friendliness, maintainabilty of Standard Operating Procedures.

BICS internal experts are currently using FlexoBPM to map their processes and manage their associated Standard Operating Procedures in the context of outsourcing their service desk.

The resulting FlexoBPM Publisher is the main tool for transferring the knowledge to the distant entity running the service desk. It is used by operators to find the relevant information and Standard Operating Procedures.